how do i report a downed comcast line?

If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). Remember: This number is just for unburied ground cables. I explained this to the rep when I called to cancel. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. I have followed these instructions and sent the private message on 6/1/21. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. Step 1: Inquiry. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. Call 9-1-1 immediately to report a fallen power line. Our community is your official source on Reddit for help with Xfinity services. We ask for direct messages because we can't post personal information in public. New comments cannot be posted and votes cannot be cast. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. I will post again here when/if I receive a reply or action is taken. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. Downed Power Line. If you absolutely need to have it removed, consult with an electrician before doing so. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. Where on your property are the lines down on and would you consider them a safety hazard as of now? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Comcast Xfinity Outage Map. I need someone to come out and fix it. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. For immediate assistance, check out the Xfinity Assistant. If you smell natural gas or see downed power lines please do NOT use this page. If you receive overhead electric service, your electric system con- sists of the following: 1. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? The easement at my back property line has poles with electric and utility lines. Hi, @user_af7a95. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Thank you! Archived post. Contact Us | Comcast Business Support Report an issue Select Chat. A recent storm brought down a tree which took down one of the above ground cables by my house. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. Report it as a hazard to your local PD, maybe they have a better contact. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. Make the report to that person.. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. You can also request a call at a time that fits your schedule. You can contact 811 to get utility lines marked. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Asking on behalf of my place of business. You have to sign up for gig service and sign a 2 year contract first. In the top right corner, you'll see a little chat icon near the bell icon. For immediate assistance, check out the Xfinity Assistant. The tubing will start to shrink almost right away. It's a hazard to pedestrians and vehicles! We have made changes to keep employees safe so response and call times may be longer than usual. Call us at 800-477-5050. ASA, ABA, Adherence). Electric Lines that run from the utility pole to your residence. Press question mark to learn the rest of the keyboard shortcuts. Please help before someone gets hurt. Then it thanks me for signing in. How to report a downed wire if I'm not a customer? Hope this helps you out. Where or how can I report this? Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. Call us anytime at. I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. Create an account to follow your favorite communities and start taking part in conversations. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. Cookie Notice Scroll down and select Manage Internet. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. Dial 333 to get connected to a customer service representative. Responsible . I also appreciate you taking a moment out of your day to reach back out to our team! it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. It's infuriating. In the top right corner, you'll see a little chat icon near the bell icon. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Hello @user_300363 and thank you! Whenever there is an outage, your first step is to report it via email or twitter. I have a downed line in my front yard. You can email the site owner to let them know you were blocked. Jacksonville, Florida Area. Press Enter to send it. Get in touch with Comcast Business. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. I hope youre having a great week so far! Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. In the 'To' line, type "Xfinity Support" there. Then, call PG&E at 1-800-743-5000. Please contact the moderators of this subreddit if you have any questions or concerns. We've had a downed wire touching our building for about two months at this point. Thanks! First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. If you have questions about your services, we're here to answer them. Can you please send us a Modmail message with your first and last name and full address? If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. Comcast landlines are being used by homes and businesses alike. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. We have all the tools to help with your cable line and make sure it gets taken care of. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Adding to this post, because the instructions didn't say to wait for a response when using the private message option. Thank you for reaching out to our forums community, its great we can connect this way! Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. A drop-down list appears. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. We're sorry that didn't solve your issue. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. Press Enter to send it. Comcast Xfinity problems in the last 24 hours. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. 70% of power outages are caused by major weather. Our team can help get that line raised. When should we expect this to be corrected? Make sure you are signed in with your Xfinity credentials. Then Call Us. How do I report an above ground cable down? We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. A: Cable and phone wires dont carry current, so its safe to remove them. For immediate assistance, check out the Xfinity Assistant. For more information, please see our However, its critical not to cut into a power line, as you know. This website wants shut We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. Hello saftek and welcome, They have been hanging very low for over a year. Voting closed 14. God forbid this huge company actually provide a phone number where you could talk to someone. Don't worry, we'll never do that as it might cut into our profits for the quarter. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. You will need to contact a tree trimming service yourself. Discussion. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more.